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No matter how big a company you run, making sure all the moving parts run smoothly and your whole business works like a well-oiled machine is an ongoing process that basically never stops. One of the most important parts of this machinery is customer support. But being great at customer service isn’t merely about being polite when communicating with your clients.
Customer support is like a stand-alone organism within your company.
This crucial component can hugely impact your overall ROI and affect how other people and potential customers see you and your company. Having a world-class customer service is just as important as having a revolutionary product, and oftentimes it can be particularly hard to master and implement into your business.
This is where TechSee.me comes in.
Bringing Customer Support Industry To a Whole New Level
TechSee helps businesses around the globe deliver performance-based, data-driven customer experience. Modern global market is oversaturated with agencies, companies, and enterprises looking for a quality, long-term, and scalable solution to provide each client with a top-drawer customer experience tailored to their unique needs.
TechSee founders created their agency in order to help businesses meet and exceed the demands of technical support from the following perspectives:
- contact center agents
- field technicians
- self-service channels
The TechSee team has over two decades of experience within the customer experience niche, with a focus on technologies, visual computing, augmented reality, and big data.
The avid team over at TechSee tries to make their clients more tech-savvy, which is especially vital in the modern digital landscape in which both homes and offices are getting smarter by the day, as a result of the rapid growth of the Internet of things (IoT). TechSee helps the acquisition of smart technology by the consumers and makes sure the installing, activating, maintaining, and repairing their IoT devices and applications goes as smoothly as possible.
Interactive/Visual Tech Support Solutions
Showing has always been more effective than telling, which is why the folks at TechSee develop visual and interactive tech support solutions that are capable of:
- increasing self-service
- making support interactions shorter
- reducing requirements for repairs in the field
- improving the overall effectiveness of tech support portals
Since knowledge is the one true key to running a successful company, the TechSee team provides all their customers with appropriate methodology and practices in order to integrate their innovative solutions into their existing workflow and optimize their customer service operations.
The modern business ecosystem is all about simplicity and optimization, this is why TechSee combines thorough research, deep learning, and computer vision in order to make their customer support solutions more evolved. The technology of their solutions is developed in such a way that their system learns from each customer support interaction and deploys the knowledge it gleans over time to improve and automate their full-service customer experience.
Boosting Customer Service KPIs
As it turns out, traditional tech support models are quite costly in the modern, digitized business environment. This trend prompted TechSee to come up with applicable solutions that would be able to improve customer service KPIs for the enterprises they work with. This involved delivering a game-changing and cost-effective visual support platform that is capable of, as they say: “driving the numbers up from fractions to double digits, with no trade-offs. Enterprises that have implemented our platform into their tech support workflows are reporting solid ROI, saving millions in operating costs, providing a superior customer experience, and empowering agents to see and resolve technical issues themselves.”
The company has been working with a number of huge world-class businesses and brands, some of which include: Samsung, Vodafone, Orange, Ziggo, Comdata, ProCom, NetCracker, Kohler, Liberty Global…
Products Created By TechSee
Their team came up with an intelligent and innovative visual platform that is capable of receiving data from any customer service channel, which means this platform allows a full-fledged warm-transfer omni-channel approach to customer experience, while it also provides its client with a bird’s eye view of all their customers and possible technical issues within the organization.
This TechSee concept gives you an opportunity to bridge the visual communication gap that is usually present between the clients and the call center agents. This remote live support platform allows the customer in need to show his/her customer support agent the technical issue they are experiencing over their smartphone camera, which enables a true real-time customer support assistance.
Digital self-service is becoming more and more present in both our homes and our offices, but this heavy shift to the channels that are weaved with zeros and ones can sometimes turn out to be overwhelming to certain customers, usually due to the complexity of digital self-care environment and the inevitable visual gap. This is why the TechSee Live Digital team decided to develop their assisted visual support through all digital self-care channels, making sure the transfer between them is as smooth as possible.
This TechSee system helps its users keep their first-time fix rates high, which leads to reduced dispatch costs and helps you increase the satisfaction levels of your customers. Here’s what folks over at TechSee say about their Live For Field services:
“Through our visual support platform, field technicians receive visual data from customer service agents prior to being dispatched so they can plan repairs before arriving on site. Your technicians can transmit video and images of technical issues from the field while consulting with an expert or supervisor, located either in the field or at headquarters.” So, basically, customers are provided with live customer support wherever they are at any particular moment, in advance.
The Industries TechSee Excels at
Communication Service Providers
With TechSee systems, your contact center agents are provided with remote visual support tools through which one can see the customers’ hardware and service issues and guide them through the process of fixing the issue over a call in real time. Each iteration helps their visual support system learn and grow smarter over time, eventually becoming an automated self-service that delivers time-saving and self-sufficient customer support solutions each client deserves. This concept puts TechSee among the most potent communication service providers across the globe.
TechSee services provide a remote image and video communication that enables a sales agent to have a view of a customer’s home or office, which can be of great help when it comes to providing them with a well-informed data-driven pre-sale piece of advice. TechSee also gives you the opportunity to assist your customers with their purchases, which can quickly result in a considerable boost in customer satisfaction, retention, and advocacy.
Each iteration, request, and solution provide the TechSee database with a valuable new input and insight, helping this platform grow, learn and move one step closer to becoming a self-sustainable unit with a comprehensive visual database of issues and solutions. This enables your customer support agent to instantly realize what the issue is and quickly access the information vital for coming up with a specific solution. Since the system is able to learn what common problems and best practices are over time, the system eventually becomes able to provide virtual assistance that enables customers overcome issues by themselves more easily.
Business Process Outsourcing
TechSee’s visual engagement allows for reliable KPI improvements that can help you come up with potent data- and performance-based price-support structures that will help you bump up your margins, but also save your customer’s money. Their solutions also have the potential to be used as visual verification that can resolve potential billing and purchase disputes one might have with an end customer, especially during the initial interaction, minimizing no-fault returns.
TechSee solutions make the filing, documenting, and assessing processes simple and faster via remote visual communication platforms that enable customers to share images and videos of their claims with the agents in the contact center, thus making immediate incident assessment possible. Here’s what the TechSee team has to say about their insurance solutions:
“Our solution keeps your adjusters and experts in visual sync, allowing for fast, accurate assessments and remote billing and guidance on insurance claims. Adjusters can view, highlight, and save corresponding photos and videos in claim documentation, increasing productivity while cutting all field-related expenses.”
If you, like TechSee, offer an innovative product, system or service, and you are searching for a platform through which to start your digital marketing endeavors, we suggest opting for DOMAIN.ME.